Ivy
The most production-proven agent in the crew. Ivy enriches every ticket with order history and shipping status, drafts a tone-matched reply, and hands you a five-button card: Send, Skip, Close, Return, Rewrite. One tap closes the ticket — and edge cases always go to a human.
What Ivy does, every day
One tap closes the ticket
Ticket #4821 · "Where's my order?"
Order shipped Jun 8, USPS, ETA Jun 13. Customer ordered twice before — calm tone.
Draft ready (134 words).
[Send] [Skip] [Close] [Return] [Rewrite]
What it's delivered
Works with the rest of the crew
How it works
You don't create the work — you approve it. Ivy earns autonomy as clean approvals accumulate, and any workflow can be pulled back to manual at any time.
Every customer-facing reply is approved by default; autonomy on narrow channels is earned after 2+ weeks of clean drafts. Hard rules: no refunds without approval, no customer PII in team chat, non-English and sensitive cases always escalate to a human.
Pricing
- Process audit & role design
- Infrastructure & integrations with your stack
- Tone of voice & historical data load
- Approval cycles setup
- 24/7 monitoring & support
- Agent evolution on your data
- Tool & integration updates
- Weekly reports & performance reviews
Interested in working with Ivy?
Book a free 30-minute consultation — we'll map your processes and tell you upfront if an agent is not the right fit.
Book a free consultation